Frequently Asked Questions
When will my order ship?
Orders typically ship within 3-5 Business days of being placed. Please see our Shipping Policy for more detailed information regarding shipping.
When will I receive my return or exchange?
Please allow 8-10 business days once we have received your returned item.
Can I add an item after placing order?
Unfortunately, we are unable to make any changes to an existing order. However, if you place a new order that can be shipped with your existing order, usually within 24-hours, only valid with standard shipping.
Will I have to pay taxes on my order?
Taxes are assessed based on municipality that the order is shipping to, not the billing address. If the shipping municipality assesses tax on retail apparel sales, then you will be charged the appropriate tax on your purchase.
When does my card get charged?
We pre-authorize your card at the time the order is placed. We do not charge your card until your order ships.
Are the corsets true to size?
Corsets can run smaller due to the material. I would suggest going up a size.
I Am Unable To Log In To My Account/I Have Forgotten My Password:
Please check that you are logging in with the same email address you first registered with. If you are unable to remember your password, please use the ‘Forgot your Password’ link on the login page.
How Secure Is Your Website?
Our website is based on the Shopify eCommerce platform which holds Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliance. This means we have the required levels of security and compliance, as defined by the Payment Card Industry, to run an eCommerce store.
Why Doesn't Beauty Rockx Offer Phone Support?
We have found that we can offer a much better service via email. Most inquiries require us to do a bit of research to ensure we provide you the right information; this may involve calling couriers or checking merchandise in the warehouse. It is much more effective to send your concern to us via email and we will get back to you the second we have done everything required on our end.